Privacy Policy
This Privacy Policy explains how Catchy Clouds Creative LTD. ("Catchy Clouds", "we", "us", or "our") collects, uses, stores, and protects your personal information when you visit our website, request a free audit, or use our services. We are committed to handling your data responsibly and in line with the UK General Data Protection Regulation (UK-GDPR), the EU GDPR where applicable, and other relevant data protection laws.
1. Information We Collect
We collect information in the following ways:
Information you give us
- Contact details such as your name, email address, phone number, and company or website when you submit a form, request a free audit, or email us.
- Details about your business, goals, competitors, and current search performance that you choose to share with us.
- Any other information you include in your communications with us.
Information we collect automatically
- Technical data such as your IP address, browser type, device information, and operating system.
- Usage data about how you interact with our website, collected through cookies and similar technologies.
2. How We Use Your Information
We use your personal data to:
- Respond to your enquiries and deliver the free audit or services you request.
- Provide, manage, and improve our SEO, AEO, and related services.
- Communicate with you about your project, including updates and reports.
- Send you marketing communications where you have consented, which you can opt out of at any time.
- Analyse and improve our website, content, and service offering.
- Comply with our legal obligations and protect against fraud or misuse.
3. Legal Bases for Processing
Under UK-GDPR and GDPR, we rely on the following legal bases:
- Consent — where you have given clear consent, for example to receive marketing emails.
- Contract — where processing is necessary to deliver the services you have requested.
- Legitimate interests — where processing is necessary for our legitimate business interests, such as improving our services, provided your rights do not override those interests.
- Legal obligation — where we must process data to comply with the law.
4. Cookies
Our website uses cookies and similar technologies to function correctly, remember your preferences, and understand how the site is used. You can control or disable cookies through your browser settings, though some parts of the site may not work as intended if you do. Where required, we will ask for your consent before placing non-essential cookies.
5. How We Share Your Information
We do not sell your personal data. We may share it with:
- Trusted third-party service providers who help us operate our business, such as hosting, analytics, email, and CRM providers, under appropriate data protection agreements.
- Professional advisers, such as accountants and legal advisers, where necessary.
- Authorities or regulators where we are required to do so by law.
6. International Transfers
As we serve clients worldwide and use service providers that may operate outside the UK or EEA, your data may be transferred internationally. Where this happens, we take steps to ensure your data remains protected through appropriate safeguards, such as standard contractual clauses.
7. Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes set out in this policy, including any legal, accounting, or reporting requirements. When data is no longer needed, we securely delete or anonymise it.
8. Your Rights
Subject to applicable law, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data in certain circumstances.
- Object to or restrict our processing of your data.
- Request portability of your data.
- Withdraw consent at any time, where processing is based on consent.
To exercise any of these rights, email us at hi@catchyclouds.co. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) or your local data protection authority.
9. Data Security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Email: hi@catchyclouds.co
- Address: Office 19436, 182-184 High Street, North East Ham, London E6 2JA, United Kingdom