Refund Policy

Last updated: June 2026

This Refund Policy explains how refunds and cancellations work for services provided by Catchy Clouds Creative LTD. ("Catchy Clouds", "we", "us", or "our"). It should be read alongside our Terms of Service and the specific agreement for your engagement. Where your signed agreement differs from this policy, the agreement takes precedence.

In short. Our plans are rolling and we earn your business with results, not lock-in. Because SEO and AEO work is delivered as ongoing effort, fees for work already performed are generally non-refundable, but we will always deal with you fairly and transparently.

1. The Nature of Our Services

SEO, AEO, and related services are performance-based professional services delivered over time. Much of the value, such as strategy, audits, technical work, content, and outreach, is delivered as work is carried out, and results typically build over weeks and months. For this reason, fees are charged for the work and time we commit, not for a guaranteed outcome.

2. Free Audit

Our free audit is provided at no cost and carries no obligation. As it is free, no payment and therefore no refund is involved.

3. Monthly Plans

Monthly plans are billed in advance for each rolling month.
You may cancel at any time by giving the notice set out in your agreement. Cancellation stops future billing.
Fees for the current billing period and for any work already performed are non-refundable, as the work and resources for that period have already been committed.
We do not provide partial refunds for unused time within a billing period unless required by law or expressly agreed in writing.

4. Project and Custom Engagements

For fixed-scope projects or custom engagements, payment terms, milestones, and any deposit are set out in your agreement. Deposits and payments for completed milestones are non-refundable, as they cover work already carried out and resources reserved for your project.

5. When We May Offer a Refund

We want you to be satisfied with our work. We may, at our discretion, offer a partial or full refund where:

We have failed to deliver an agreed service through our own fault and are unable to put it right within a reasonable time.
You were charged in error, for example a duplicate or incorrect invoice.
A refund is required under applicable consumer protection law.

Dissatisfaction with rankings, traffic, or other results, which depend on factors outside our control, is not on its own a basis for a refund, as we do not guarantee specific outcomes.

6. How to Request a Refund

To request a refund or raise a billing concern, email us at hi@catchyclouds.co with your name, the service in question, the invoice or payment reference, and the reason for your request. We aim to acknowledge requests within a few business days and to resolve them fairly and promptly.

7. Chargebacks

If you have a concern about a payment, please contact us first so we can resolve it directly. Initiating a chargeback without first contacting us may be treated as a breach of our Terms of Service.

8. Changes to This Policy

We may update this Refund Policy from time to time. The latest version will always be posted on this page with a revised "Last updated" date.

9. Contact Us

If you have any questions about this Refund Policy, please contact us:

Email: hi@catchyclouds.co
Address: Office 19436, 182-184 High Street, North East Ham, London E6 2JA, United Kingdom